Shipping & costs

How fast will my order be processed?

Please allow 1 - 3 business days for your order to be processed. You will receive an email letting you know your delivery is on its way along with relevant tracking info. 

Please note that on occasion, such as holidays and other major events, there may be a slight delay in processing time. Your business is important to us, and we make every effort to process your order as quickly as we can and keep you informed.

 

How much does shipping cost?

For one item, at the moment, regular registered shipping costs 20 shekels.
Every item after that increases shipping fees by 5 shekels.


For example:
1 Sophie la girafe- shipping fees are 20 shekels
for 2 Sophie la girafe ( or other items) , shipping fees are 25 shekels and so on.

Shipping fees options are shown once you check out and finish shopping.

Payments are made using PayPal through our online store. We also accept bank transfers into our company account.

If you prefer to pay by bank transfer, simply contact us at sofi.hagirafa(at)gmail.com or using the "contact us" form. We will get back to you as soon as possible.

 

Express Shipping is also available: 

With Express shipping you will receive your package at your home between 24 to 48 hours. Should you be located outside the main urban areas, it may take a day or two longer.
Express shipping costs 35 shekels.

 

 


Can I cancel my order once it has been sent?

Yes. You must contact us as soon as possible  (sofi.hagirafa@gmail.com).
Please note that we will only refund the costs of the products. Shipping charges will not be refunded.

 

MPORTANT PAYPAL CONDITIONS:
Before you send money via Paypal please note:


-We only ship to the verified Paypal address, i.e the address as listed in the verification email Paypal sends after payment has been made. Please make sure your personal information and address are up to date and complete.


-All items are sent by registered mail and must be signed for at reception.

 

 

Do you post worldwide?

We ship only inside Israel.

 

 

Do you accept PayPal?

Yes, payments can be done with Paypal.

PayPal handles the payment and transaction process - all of your payment details are encrypted; Paypal is one of the most secure payment platforms in the world.

 

 

Do you accept Bank Transfer?

If you prefer to pay by bank transfer. simply contact us at sofi.hagirafa(at)gmail.com or using the "contact us" form. We will get back to you as soon as possible.

 

 

How long will it take to receive my order?

According to the latest policy implemented by Israel Postal services, the package sent by regular registered mail should arrive between 2- 14 working days depending on the area at the branch of your post office. We hope that your package arrives as soon as possible. 

With Express shipping you will receive your package at your home between 24 to 48 hours. Should you be located outside the main urban areas, it may take a day or two longer.

 

Wrong Or Faulty Item I Received

If you realize that there is a fault with an item or that it is the wrong item you have received, please notify us within 7 days of receipt at sofi.hagirafa(at)gmail.com or using the "contact us" form. Please include as many details including the photos as possible about the order and the problem with the items and we will find a decent way to solve this for you.

 

 

What if I entered the wrong address, or my package is undeliverable?

If you give us the wrong address and/or your package is deemed undeliverable by the postal service it will be returned to our warehouse.

When it arrives here you’ll be contacted by a Customer Service Agent and asked to give us a new address. We will not ship it to the same address, and you’ll need to pay for shipping again.

If you would rather not pay shipping again we will happily refund the purchase price, minus the original shipping.